1. I could not use office equipment correctly.
2. I was confused about the process of recording lost articles.
3. While talking on the phone, foreign passengers could not understand me well.
4. Sometimes I could not find lost articles on the record from details of passengers identified.
5. I could not understand when passengers spoke other languages such as Chinese.
6. 6. I could not tell the correct row for check-in counters of some airlines when passengers questioned.