X. RESEARCH METHODOLOGY
A total of 35 questionnaires were sent out and 25 were
returned, representing 71.4% return rate. The questionnaires
encompassed various levels of management ranging from
top, middle, and low level management staff. For simplicity
and suitability to adequately capture the respondents’
perception, a weighting scale of 1-4 was assigned to the
Likert scale for respondents rating; Strongly Agree – 4,
Agree – 3, Disagree – 2 and Strongly Disagree – 1. Mean
Score (MS) analysis was used to analyze the ranking of the
various responses. The four point Likert scale was used to
calculate the mean score for each response, which in turn
was used to determine the relative ranking of different
variables by assigning ranks to the mean scores, with low
mean scores assigned low ranks and high scores allocated
high ranks.