Time Management - Managing one's own time and the time of others.
Persuasion - Persuading others to change their minds or behavior.
Negotiation - Bringing others together and trying to reconcile differences.
Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Instructing - Teaching others how to do something.
a clear speaking voice
the ability to work as part of a team
calmness under pressure and in emergencies
sensitivity towards people who are anxious or upset