9.WOW air customer review : 21 January 2015 by G Gunnarsson (Iceland)
On WOW web page they promises to do things with their WOW factor ("we're fun, free, and love smiling"). However when you get to the gate you see nothing of this WOW factor unless it also includes rude and threatening. When we flew they were systematically threatening passengers that they must pay an extra $80 because they had a side purse or a laptop unless they could make them disappear into other hand luggage. I have never seen as many annoyed and dissatisfied passengers enter a plane. What a pleasant way to start the trip! On our flight we were very close to the front and this meant we entered the plane last. Since check-in luggage is very expensive, everyone is taking hand luggage. This meant that when we finally got on the plane there was no space to put our luggage so the staff took it and put it somewhere in the back. Then when the plane landed we had to wait for every single passenger to exit the plane before even attempting to find our bags.
10.WOW air customer review : 10 January 2013 by N Holdsworth (UK)