Now, Simplifying the Business is entering a new phase, with the development of processes supporting of a new set of self-service solutions enabling passengers to manage all aspects of the journey from reservations to arrival: check-in baggage processing documentation checks irregular operations boarding and post-flight activities. for Simplifying the Business. “It’s not surprising because the modern customer wants speed, convenience and control. The new set of projects will give them that and at the same time allow airlines to become more efficient.”