These values reflect that on a scale from 1 to 5, respondents generally were below 3. This indicates that a high proportion of responses ranged from strongly disagree/disagree to being undecided about the questions relating to each dimension. This further reflects a negative perception with regards to each of the dimensions relating to the knowledge management within the Skills Development and Management Services and Organisational Development Units of the municipality concerned. This implies that improvement is needed with regards to knowledge management.