Hello Ee Loon Llaw,
Thank you for contacting GetResponse.
With regards to your previous message, please note that we will issue a refund after you cancel your account and inform us about it.
Once the refund is issued, it may take up a few days for it to appear on your credit card. This time depends on the credit card company.
When it comes to your account's cancellation, please note that we decided to exceptionally issue you a refund despite our non refund policy.
Once you cancel your account, please contact us so that the refund of your last payment is issued.
I look forward to hearing back from you soon.
Regards,