conclusion from this survey shows that the contractors’
motives driving them to adopt QLASSIC system in their
practice are particularly significant for both beneficial
objectives. This study proves that both internal and
external motives have influenced the contractors’
objectives for seeking the benefits in terms of
organizational operational aspect and competitiveness
aspect. The relationship between internal motives and
operational benefits are respectively high in correlation
which could be concluded that those contractors who
focusing on internal motives aspect would be aiming to
enhance their organizational and operational
improvement. They focus mainly on true quality
improvement for their internal operation. Meanwhile, the
relationship between external motives and competitive
benefits are respectively high in correlation too. This
could be concluded that those contractors who focusing
on external motives aspects are aiming to enhance their
company image, reducing client complain, fulfilling the
client requirement and penetrate to a new quality culture
market. Though, according to this correlation testing
result where the relationship between internal motives
and operational benefits scores r = 0.713 and relationship
between external motives and competitive benefits
scores r = 0.528, we can conclude that the reason
contractors adopting QLASSIC system are tended to aim
and gain benefits from firm operational part more than
external benefits in terms of competitiveness.
However, the contractors’ motives in adopting the
QLASSIC system are revealed, and the results provide the
understanding on the relationship between motives and
benefits on adopting QLASSIC system in construction
practice, there are still limitations on this study. Others
factors that may contribute in influence the contractors'
motives on adopting the QLASSIC system could be adopted
into the future study; organization financial status, project
cost, regulation requirement and, etc. Further research that
investigates this relationship
“abdulaziz a. bubshait,1 member, asce, and
tawfiq h. al-atiq2, iso 9000 quality standards in
construction” There is risk involved in any construction
project. A contractor’s quality assurance system is
essential in preventing problems and the reoccurrence of
problems. This system ensures consistent quality for the
contractor’s clients. An evaluation of the quality systems
of 15 construction contractors in Saudi Arabia is
discussed here. The evaluation was performed against
the ISO 9000 standard. The contractors’ quality systems
vary in complexity, ranging from an informal inspection
and test system to a comprehensive system. The ISO
9000 clauses most often complied with are those dealing
with (1) inspection and test status; (2) inspection and
testing; (3) control of non conformance product; and (4)
handling, storage, and preservation. The clauses least
complied with concern (1) design control; (2) internal
auditing; (3) training; and (4) statistical techniques.
Documentation of a quality system is scarce for the
majority of the contractors. The quality systems of 15
construction contractors were evaluated. The quality
system complexity varies from an informal inspection
and test system to registered ISO 9002 quality system.
The most appealing reasons for registration are top
managements interest in improving project quality and
current or expected demand from customers. The ISO
9000 clauses most often complied with are (1) inspection
and test status; (2) inspection and testing; (3) control of
non conformance product; and (4) handling, storage, and
preservation. Misunderstandings were observed
regarding the quality system documentation, method of
implementation, and the difference between disposition
of non conformances and corrective actions. Setting up
priorities for improvement is another area that
contractors are not performing.
alan michael dodd, “quality function
deployment:of a method for improving contract
specifications in the us corps of engineers” studyied
that The purpose of this thesis is to evaluate the use of
Quality Function Deployment (QFD) as a management
tool to benefit US Army Corps of Engineers' project
managers. The United States Army Corps of Engineers is
one of the largest construction management
organizations in the world, annually performing over 3.5
billion dollars worth of work. The project manager has
primary responsibility within the Corps to ensure the
design both fulfills user's requirements and is prepared
correctly, and that quality control/assurance procedures
are correctly administered.QFD was developed by the
Japanese in 1972 to improve quality and lower costs in
industrial and business related fields, by assuring all of a
company's operational decisions are driven by customer
needs. It uses a set of matrices to relate customers wants
and needs with project specifications and requirements.
Through this process, shortcomings, redundancies, or
conflicts in specifications are identified and resolved.
Critical material requirements and construction processes
are identified, allowing the user to focus the project
delivery system on fulfilling customer requirements. The
scope of this research is limited to development of a
procedure for integrating QFD into the Corps of
Engineers' design/construction delivery process. The
procedure was applied to a Corps' construction project to
evaluate its feasibility for contributing to the delivery
process. QFD assists project managers to clearly identify
and prioritize customer requirements in development of
the conceptual and final design. It is best suited to
projects involving repetition of units or when higherthan-
average quality is demanded. Managers are able to
make better informed decisions made during the delivery