Omuro san
Noted yours and sorry for caused this matter because of my check was not enough before signing to C/N.
At first, please be informed our understanding for the cause of this matter and our preventive action as follows.
1)Cause:
*I was consulted with each related staffs (through GM/AGM of sales)about this claim matter by verbal or e-mail etc, and I accepted their application,
but after that, no official documents were not be issued and confirmed.
*When these C/N were issued and circulated to me, my check was not enough and signed to it
with no doubt even no official document was attached as voucher.
2)Preventive:
*When we will treat the matter of loss(issue C/N to customer about our materials or others due to quality matter),
Staffs should issue the document named “CLAIM FROM SHOP SALES REPORT” and getting signature by VP of business.
(FYR, as of now this document do not have any box which VP can make ink, so form of this document should be amended
after current form of document will be used).
*When we business request accounting for issuing C/N, we will attach above documents without fail as evidence of VP authority.
*When making ink to C/N, I will check that supporting document is surely attached, and will make ink to C/N.
We will explain to our staffs about job flow for this matter and make them understood correct job again.
Thanks
T.Yasunaga