CS OK that's 26 kilos. I'm afraid you're six kilos overweight, sir, so you're liable to excess baggage charges.
M Oh How much will that be?
CS It's ten euros per additional kilo, so that will be euro. If you take this form here to my colleague at the information desk, you can pay there.
M What do you mean 60 euro? That's outrageous! It's more than I paid for my ticket. I thought might be bit over but I had no idea you'd charge so much. You can't do this to people
CS I'm afraid it's not my decision, sir. Our policies related to cabin baggage and excess baggage charges are printed clearly on your ticket and also on our website.
M I'm sorry, I think you're just taking advantage. Nobody could possibly expect