Based on both process and causal considerations, these six dimensions of success
are proposed to be interrelated rather than independent. This has important implications
for the measurement, analysis, and reporting of IS success in empirical studies.
A temporal, process model suggests that an IS is first created, containing various
features, which can be characterized as exhibiting various degrees of system and
information quality. Next, users and managers experience these features by using the
system and are either satisfied or dissatisfied with the system or its information products.
The use of the system and its information products then impacts or influences
the individual user in the conduct of his or her work, and these individual impacts
collectively result in organizational impacts. The resultant D&M IS Success Model is
reproduced in Figure 1 [8, p. 87].