British Airways in summary: Incompetent, inefficient and no-service mind
- 4 hours delay before announce flight cancelation
- Next flight not confirmed, 21 hrs from original flight
- 2hrs queue to sort out airport hotel, meal and transportation (1 full flight and 7 kiosks open)
- 1hr for 4 staffs to arrange hotel, meal and transportation for me alone
- 1hr wait for shuttle to leave to hotel
- 1hr to travel to hotel and check in