We know from Table 7 that:
(1) The estimate of Indirect Efficacy (a1*b1) is 16.697, with a 95% confidence interval (11.648, 21.746), indicating a
significant linkage and significant indirect efficacy, which accounts for an estimated 81.9% of the total efficacy.
(2) Due to the significant indirect efficacy as well as the positively significant influence of direct efficacy, the
“employee’s job satisfaction” has a partially mediating effect.
The test results obtained from the analysis above are:
1. The internal-service quality has a positively significant direct efficacy regarding organizational performance, with
a 0.48 standardized path coefficient that supports H1 (Hypothesis supported);
2. The internal-service quality has a significantly positive influence on employees’ job satisfaction, which in turn has
a significant and positive influence on organizational performance. In other word, employees’ job satisfaction will have a “partially” mediating effect when H1 is partially supported (Hypothesis Supported).
We know from Table 7 that:(1) The estimate of Indirect Efficacy (a1*b1) is 16.697, with a 95% confidence interval (11.648, 21.746), indicating asignificant linkage and significant indirect efficacy, which accounts for an estimated 81.9% of the total efficacy.(2) Due to the significant indirect efficacy as well as the positively significant influence of direct efficacy, the“employee’s job satisfaction” has a partially mediating effect.The test results obtained from the analysis above are:1. The internal-service quality has a positively significant direct efficacy regarding organizational performance, witha 0.48 standardized path coefficient that supports H1 (Hypothesis supported);2. The internal-service quality has a significantly positive influence on employees’ job satisfaction, which in turn hasa significant and positive influence on organizational performance. In other word, employees’ job satisfaction will have a “partially” mediating effect when H1 is partially supported (Hypothesis Supported).
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