The user-related barriers include economic, operational, managerial barriers and relate to the
company’s environment. Traditionally, the size of the company plays a crucial role in the
level of ICT implementation where small and medium size enterprises (SME) are more likely
to have constraints on financial, human resources and ICT expertise leading to a greater
probability of not being able to “afford” appropriate solutions compared to larger enterprises
(Kuan and Chau 2001; Stefansson 2002; Harindranath et al. 2008). This could lead to a loss
of confidence and reduce the overall use of ICT applications in their daily operations and
management (Pokharel 2005). There are several examples in the literature illustrating a higher
level of ICT implementation in the larger companies compared to small enterprises that
mainly depend on traditional communication and processing systems (Davies et al. 2007,
Pokharel 2005). It’s also been noted that ICT management in SME often depends on shortterm,
informal and ad hoc practices (Rantapuska and Ihanainen 2008) where large companies
have capabilities to develop bespoke applications or platforms for their business needs.
The user-related barriers include economic, operational, managerial barriers and relate to the
company’s environment. Traditionally, the size of the company plays a crucial role in the
level of ICT implementation where small and medium size enterprises (SME) are more likely
to have constraints on financial, human resources and ICT expertise leading to a greater
probability of not being able to “afford” appropriate solutions compared to larger enterprises
(Kuan and Chau 2001; Stefansson 2002; Harindranath et al. 2008). This could lead to a loss
of confidence and reduce the overall use of ICT applications in their daily operations and
management (Pokharel 2005). There are several examples in the literature illustrating a higher
level of ICT implementation in the larger companies compared to small enterprises that
mainly depend on traditional communication and processing systems (Davies et al. 2007,
Pokharel 2005). It’s also been noted that ICT management in SME often depends on shortterm,
informal and ad hoc practices (Rantapuska and Ihanainen 2008) where large companies
have capabilities to develop bespoke applications or platforms for their business needs.
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