Good morning! And thank you for your informed.
As per your requested, Please send the all unit to us.
Please kindly follow our process as below:
1. Please inform us for the symptoms of head unit (by picture).
2. Please remarks in Invoice that “FOR REPAIR AND RETURN ONLY, NO COMMERCIAL VALUE” and then send to us for review.
3. Waiting our confirm back and then once you knew the AWB No., please kindly inform us.
Remarks : For the first times, We have not notify you about warranty radio player.
The warranty is limited and out of warranty period when the head unit has been disassembled by the others.
So we will not responsible for damage and the transportation & repair cost.
Therefore, we wish to use the chance to inform you and getting started on 18 Nov, 2016.