There also appears to be discrepancies regarding ownership of Esprit. The general view expressed is that there is multiple-ownership. Nearly all respondents provided three responses each, generating a total of 865 responses evidence this. However in analysing these based on number of respondents it can be seen that 69% of managers consider Esprit to be owned by Hilton, whilst 54% indicated that it is owned by employees. Almost two thirds of the respondents consider it to be owned by Human Resources (30% Head office HR and 31% Hotel based human resources). Twenty three percent perceive it to be owned by senior management, whilst 30% expressed the view that it is owned by departmental managers and 22% owned by the individual hotels. Of the 4% who chose other response, all of them expressed the view that everyone in the organisation owns Esprit, reflecting the corporate view of ownership.
Line Managers’ Role in HR