Satisfaction was shown to mediate partially the relationship between brand commitment and the intention to stay, as the beta coefficient of brand commitment decreased from .503 (p < .001) to .445 (p < .001). Satisfaction also mediated partially in the relationship between age and the intention to stay, since the beta value dropped from .178 (p < .005) to .149 (p < .010). To check the mediation of satisfaction on age and the intention to stay, the respondents were divided into a younger and an older group for which the same analyses were performed