According to findings from this study even the perception of people from the service quality is lower than their expectation; it is difficult to say that service quality provided in the sport and fitness centers is so bad or too low. Depending upon the result, it can be said these centers do not fully meet or satisfy their customers’ expectations. As it was stated in the related literature part, perception of service quality is quite a controversial topic and can change from one to another. So far no consensus has been reached on how to conceptualize or operationalize this construct. Everyone has different understanding about meaning of quality, or has different judgment about the quality and service quality concept. According to results from these types of measurements, it can only be mentioned about satisfaction or dissatisfaction rather than poor or bad quality.