Essay 1 examines an offline community, distributor community in multi-level marketing organizations. We propose a spatial model to understand the determinants of distributor satisfaction and simultaneously account for biases in measures in the context of cross-country marketing operations. We define an attribute-space using measures such as sales momentum and effort expended on business by distributors. The relationship between distributor satisfaction and its drivers varies within this attribute-space and across markets. Based on survey data from a large multi-national multilevel marketing firm, we empirically illustrate how marketing control variables impact distributor satisfaction scores across countries after controlling for biases. We also discuss the resource allocation implications based on the study.