1. ABTA or Association of British Travel Agents is an association about travel and tourism for travel agents and travel companies. ABTA is the head travel association in the UK for over 60 years. The purposes for establishing ABTA is to help the members of ABTA to develop their travel companies effectively and sustainably. (ABTA, 2014) ABTA elementary point is the quality of the holiday. ABTA handles customers who complain about their holiday, against companies in the members to the Civil Aviation Authority or CAA under Air Travel Organizers’ Licensing (ATOL) scheme.