This research tries to answer the following questions:
1) Does marketing mix affect customer perceived image in an environment that competes in order
to satisfy his needs?
2) What is customer impression about marketing mix used by ETUM company?
3) How much does marketing mix for transportation services affect customer perceived image on
provided services of the company?
Research Objectives:
1) To recognize how does customer perceive marketing mix used by the company.
2) Clarify the existing impact of the marketing mix used on customer perceived image.
3) Extract the most important results in order to suggest a set of recommendation to the company
to improve customer perceived image and then maintain him.
Study hypotheses
The study starts from the following hypotheses:
• Ho1: There is no impact statistically significant of marketing mix used by ETUM company on
customer perceived image.
• Ho2: There is no variance statistically significant between demographic characteristics
(gender, age, educational level, occupation, and income) of buses’ users and perceived image.