Today, the NS data warehouse has grown to a 6-terabyte system that manages an extensive amount of information about the company’s vast network of railroads and shipping services.
NS uses the data warehouse to analyze trends, develop forecasting schedules, archive records, and facilitate customer self-service.
The data warehouse provides information to over 3,000 employees and over 14,000 external customers and stakeholders.
NS was the first railroad to offer self-service business intelligence, and its innovation is setting an example that other railroads have followed.
NS was also one of the first railroad to provide a large variety of historical data to external customers.