We meanwhile finished the quality control of the container which arrived yesterday and we will continue the business as already announced yesterday. But there are still several issues to be solved and improved for the next deliveries.
Besides, you need to deliver still a big part of yr.contract 1303/56 at the old prices. I will mail this separately to you.
About the container which arrived yesterday the following:
Generally:
1) Best before date on the stickers inside the boxes is for almost all the items not the same as the best before date printed on the boxes.
2) The size of the items is indicated/printed in inches on the boxes instead of Centimeters.
3) Most of the pressed bones, with exception of the new production of 110110T ( 10 cm.) and the 110127 ( the 27 cm ) are partially again too thin and more important, too light in weight !!!!!
Ref.110965T, pressed ring: weight is 25% too low. Average weight is 45 g.instead of 60 g which we put as min.weight on our stickers. We will ask and need compensation in case clients will start to complain.
Ref.110960T: pressed chop: here the weight is too high which is not a problem in sales, but the item does not need to be produced with overweight. We prefer a more uniform and average weight of the products, but always within the indicated gramature on our labels, for both the bags but also for the individual products. Further the box size printed on the carton is 32*25*27 whereas the box size in reality is 41*40*21….
Ref.110114T: min.weight should be 65 g, but as you can see, we received also here bones with an inferior weight and thickness, 53 gr.is almost 20% too light and cannot be accepted of course.
Ref.110113T: same problem as ref.110114T.
Ref.110116T: same problem as ref.110114T
Ref.110107T: same problem as ref.110114T
Pls.give us yr.reaction and confirm these problems are going to be solved next time. Further we will claim compensation in case our clients will do the same due to the inferior weight of several items. If our clients will not claim anything, we still expect from yr.side that the thickness and weight will be improved in the future.
Awaiting yr.comments.
Best regards,
Ad Segers
We meanwhile finished the quality control of the container which arrived yesterday and we will continue the business as already announced yesterday. But there are still several issues to be solved and improved for the next deliveries.
Besides, you need to deliver still a big part of yr.contract 1303/56 at the old prices. I will mail this separately to you.
About the container which arrived yesterday the following:
Generally:
1) Best before date on the stickers inside the boxes is for almost all the items not the same as the best before date printed on the boxes.
2) The size of the items is indicated/printed in inches on the boxes instead of Centimeters.
3) Most of the pressed bones, with exception of the new production of 110110T ( 10 cm.) and the 110127 ( the 27 cm ) are partially again too thin and more important, too light in weight !!!!!
Ref.110965T, pressed ring: weight is 25% too low. Average weight is 45 g.instead of 60 g which we put as min.weight on our stickers. We will ask and need compensation in case clients will start to complain.
Ref.110960T: pressed chop: here the weight is too high which is not a problem in sales, but the item does not need to be produced with overweight. We prefer a more uniform and average weight of the products, but always within the indicated gramature on our labels, for both the bags but also for the individual products. Further the box size printed on the carton is 32*25*27 whereas the box size in reality is 41*40*21….
Ref.110114T: min.weight should be 65 g, but as you can see, we received also here bones with an inferior weight and thickness, 53 gr.is almost 20% too light and cannot be accepted of course.
Ref.110113T: same problem as ref.110114T.
Ref.110116T: same problem as ref.110114T
Ref.110107T: same problem as ref.110114T
Pls.give us yr.reaction and confirm these problems are going to be solved next time. Further we will claim compensation in case our clients will do the same due to the inferior weight of several items. If our clients will not claim anything, we still expect from yr.side that the thickness and weight will be improved in the future.
Awaiting yr.comments.
Best regards,
Ad Segers
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