Please find attached a quote for the firewall reconfiguration work that you requested from Aware for the UIH Internet cutover on August 10th 2015 at 6PM. Please note that due to our long-term relationship we will offer you the first hour of work for free. Subsequent hours will be billed at an hourly rate for after-hours work. Note that we applied a 30% discount to the hourly rate also based on our long-term relationship.
Our work is billable regardless of whether your cutover is successful or not. This includes any issues related to firewall performance or reliability with the new Internet connection. If you need to switch back to the Aware provided Internet connection that will also be billable.
Note that I will be in attendance for the cutover but my time will not be billable. I will be monitoring our work. There will be one firewall engineer from Aware working with you to reconfigure the firewall.
Please read the quotation completely and if you agree please sign and return the quotation to Aware by Friday morning.
Let us know if you have any questions.