Thank you for contacting eBay about the Hair Dye Cream (301980269365) that you sold to nerimavitug1993. I understand that you would like to refund the buyer to settle the case. Let me help you with this.
I totally appreciate your cooperation and interest to resolve this concern. Please keep it up!
I strongly suggest that you refund the buyer through the Resolution Center. By doing this it will close the because the amount being disputed has been refunded. You may do the refund by following the below instruction:
Go to your Resolution Center at the bottom of your eBay page and look for the item at the bottom of the page.
Click on See details link.
You may need to click on Continue to case button.
Then choose the radio button that says Refund the buyer. Then follow the instruction on the next page.
By doing this, buyer will receive their refund within 24-72 business hours. I trust this information to be very helpful for you to be able to refund the buyer.