Outlook for Services
Outsourcing
The occupational mix of a sector may
determine its vulnerability. In
BPO/BSO circles it is said halfseriously
that any job that involves
mostly “…sitting at a desk, talking on
the phone and working on a computer…”
is a job under potential
threat. Figure 2 summarizes the essential
attributes and features of jobs
and occupations that might find themselves
in jeopardy.