Lisa Hasanah (Traveloka)
Dec 18, 11:21
Dear.
Mr Premsinee Torsirikunthanit ,
Warm greetings from Traveloka.com
Hereby we inform that your payment has been verified, but the hotel voucher issuance hampered because the case room sold out at the hotel of your message. We sincerely apologize for any inconvenience caused. Related to these problems, we offer some solutions as follows:
A. Mr can be booking a return on our website at the hotel with star or an equivalent rate, the maximum price increase of 20% from the original booking. Mr booked as usual, but enough to stop on the payment method and recorded a new booking number. The reservation number please be informed via email or telephone line 021 1500 308
B. If you do not agree to the options granted, we provide the option of a full refund on payments made The payback time is 2 working days. If you accept this option, please order to reply to this email and provide full information on the name, account number and bank purposes, to refund the transfer method. As for the method of payment by Credit Card, we will refund your credit card balance to the 2x24 hours maximum of 14 working days.
We are waiting for information back up to 30 minutes since the email was sent. If there is no confirmation back, then we think you agree to merefund full amount of your booking (option B).
Again, we apologize for the inconvenience.
Best regards,