2. Application of BPR in the bank queuing system
This study researches on the application of BPR in the bank queuing system based on Xiao Ling Wei
Branch of Industrial and Commercial Bank Nanjing Branch. Resulting from the huge traffic, the problem
of queuing system is especially severe in this branch bank. The number of staff in this branch bank is
about 40.The business hall has 9 servers and 1 server for VIP. Hours saving business 9 00-5:00
Monday to Sunday Corporate business 9-11:30and 1:30-5:00 Monday to Friday