It provides a “whole of enterprise” context for demand-related activities rather than the fragmented application of marketing techniques that is often found.
. It legitimises what might otherwise be thought of as dysfunction tension within a firm between demand and supply drivers. Within this context the challenge for management is to minimise internal transaction costs that arise from non-legitimate conflict while still maintaining the dynamism that market forces bring to bear.
. It removes the missionary status of marketing as the “owner” of customer values which have to be inculcated in the rest of the firm, and provides a broader perspective of how a firm should meet its customer’s needs