Introduction : Maintenance, understanding risks and preventive measures
This module will help you understand the risks at work place and preventive measures that you should be aware of while at work.
8.1 Reporting Maintenance Problems
Maintenance problems should always be reported as customers expect that everything in the hotel will be in good working order. Reported faults will be needed to be dealt with quickly and efficiently to prevent accidents and to prevent loss of revenue due to rooms being put out of commission.
Examples of items, which may require repair in the guest room: • Brokenchair
• Brokentables
• Lightbulbs
• Drippingt§aps • Blockedtoilets • Airconditioning
When a maintenance problem is discovered, the housekeeper must complete a maintenance request form in writing and follow the policy and procedure of the hotel. It is important to fill the form in correctly, to ensure the relevant information is communicated to the maintenance department, in order to avoid misunderstandings.
This maintenance request form is usually prepared in triplicate, one each for: 1. Tradesman (i.e. plumber/electrician)
2. Chief maintenance engineer
3. Housekeeping, as a record and follow up
The standard procedure may be for these forms, to be given to the supervisor, for submission to the appropriate department, at the end of a shift or earlier.