These models are most quoted in literature and represent the foundation for further models of conflict management. However, all the mentioned stages do not always have to take place, which depends on the environment in which the conflict occurs (Gonan Božac et al, 2008). In order to describe a situation as a conflict, four elements must be present (Janićijević, 2008):
previous conditions for conflict appearance - lack of resources, wrong organizational policy, wrong rewarding system, wrong perception of groups;
affective state of individuals and groups: stress, tension, hostility, anxiety;
cognitive state of individuals and groups: belief, consciousness, knowledge that the conflict exists, that another side could endanger, or has already endangered the subject’s interest;
conflict behavior - from passive resistance to aggression towards the other side.
Approaches to solving conflict situations are presented in the following sections of the paper.