If your account requires additional verification, it may be suspended. As a result, you'll be unable to sign into your account and request a ride.
If your account has been suspended, please send an email to support@uber.com with:
- a copy of your photo ID in the same name as your account
- a photo of the credit card on your account with only the last four digits and your full name showing
Please set the subject of your email to "My account is suspended".
This additional security measure is an important step to keep the system safe and your account secure.