Four key skills for communicating include:
Listening: There are four types of listening skills – suspending judgement, identifying assumptions, listening for learning, and reflecting. (Gerard & Teurfs, 1997)
Telling stories: This is an effective way of helping employees learn from past changes & painting pictures of the future.
Selling change upward: Issue selling is a way of gaining senior management attention to changes initiated from below.
Toxic handling: Some people in organizations take on a role of handling the ill-effects of change processes and absorbing these as a way of shielding others from their negative impact. (Frost & Robinson, 1999)