managers. What is important is that supervisor not be responsible for more people than they can handle.
The authority to make decisions about using resources should be available at the appropriate level. It is inefficient for A supervisor to have the responsibility to do something, but not have the authority necessary to get it done. Supervisors should not need to seek higher management approval for tasks that must be routinely done as part of the job. Increasingly, entry-level employees are empowered to make decisions as well ; for example , a food server might be given the discretion to replace, or “camp” an incorrectly prepared meal rather than be required to check with a manager first
An organization’s structure evolves throughout the life of the business and many food service operations have organization chart that do not reflect current operating procedures. For example. an organization chart can indicate that the cook’s supervisor is the chef when in fact a kitchen manager now directs the work of some cook. An organization chart should be updated regularly so that it gives a current, accurate picture of how the operation’ s human are organized.
Coordinating . Coordinating is the management task of assigning work and organizing people and resources to achieve the operation’s objective.
Coordinating depends on communication. There must be effective channels of communication to transmit messages up down. And across the food and beverage operation. It is also necessary for peers (those at the same organizational level) to communicate with each other. Achieving the organization’s goals can happen only if there is open communication between department heads and other department managers.
Delegation is an important aspect of coordinating. Delegation means that authority can be passed down the organization. Ultimate responsibility or accountability, however,cannot be delegated. For example, the food and beverage director is responsible to the hotel’s general manager for all aspects of the food and beverage department’s operating budget. The director may, in turn. Delegate the authority to make some decisions about food and beverages to the head chef and the beverage manager. However, the director will still be responsible to the general manager for meeting budget goals.
Staffing. Staffing involoves recruiting and hiring applicants. 1 The goal of staffing is to bring the best – qualified employees in to the food service operation. At large properties, you may be asked to select from applicants screened by the human resources department. At smaller properties, the general manager may give you total responsibility for finding, screening, and hiring applicants
Application froms, selection tests, reference checks, and other screening devices, Including modern computer devices can all be a part of the recruitment and selection process. Often, However, very little screening is done .When some one quits, the next person who walks through the door is hired.
It is important to match the applicant to the vacant job rather than hiring someone and then determining what he or she can do. To do this, jobs must be defined in term of the tasks to be performed. Job descriptions list required tasks for each job can make it easier to match Applicants to jobs.
managers. What is important is that supervisor not be responsible for more people than they can handle.
The authority to make decisions about using resources should be available at the appropriate level. It is inefficient for A supervisor to have the responsibility to do something, but not have the authority necessary to get it done. Supervisors should not need to seek higher management approval for tasks that must be routinely done as part of the job. Increasingly, entry-level employees are empowered to make decisions as well ; for example , a food server might be given the discretion to replace, or “camp” an incorrectly prepared meal rather than be required to check with a manager first
An organization’s structure evolves throughout the life of the business and many food service operations have organization chart that do not reflect current operating procedures. For example. an organization chart can indicate that the cook’s supervisor is the chef when in fact a kitchen manager now directs the work of some cook. An organization chart should be updated regularly so that it gives a current, accurate picture of how the operation’ s human are organized.
Coordinating . Coordinating is the management task of assigning work and organizing people and resources to achieve the operation’s objective.
Coordinating depends on communication. There must be effective channels of communication to transmit messages up down. And across the food and beverage operation. It is also necessary for peers (those at the same organizational level) to communicate with each other. Achieving the organization’s goals can happen only if there is open communication between department heads and other department managers.
Delegation is an important aspect of coordinating. Delegation means that authority can be passed down the organization. Ultimate responsibility or accountability, however,cannot be delegated. For example, the food and beverage director is responsible to the hotel’s general manager for all aspects of the food and beverage department’s operating budget. The director may, in turn. Delegate the authority to make some decisions about food and beverages to the head chef and the beverage manager. However, the director will still be responsible to the general manager for meeting budget goals.
Staffing. Staffing involoves recruiting and hiring applicants. 1 The goal of staffing is to bring the best – qualified employees in to the food service operation. At large properties, you may be asked to select from applicants screened by the human resources department. At smaller properties, the general manager may give you total responsibility for finding, screening, and hiring applicants
Application froms, selection tests, reference checks, and other screening devices, Including modern computer devices can all be a part of the recruitment and selection process. Often, However, very little screening is done .When some one quits, the next person who walks through the door is hired.
It is important to match the applicant to the vacant job rather than hiring someone and then determining what he or she can do. To do this, jobs must be defined in term of the tasks to be performed. Job descriptions list required tasks for each job can make it easier to match Applicants to jobs.
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