A black screen with configuration options like Trusted Platform Module and Secure Boot Control.
This is the Unified Extensible Firmware Interface screen (UEFI, formerly known as the BIOS). If you see this screen when you turn on your Surface, don’t make any configuration changes. Instead, try Solution 1.
Step 1: Press and hold the power button on your Surface for 30 seconds and then release it.
The screen may flash, but continue to hold down the power button for the full 30 seconds.
Step 2: Press and release the power button on your Surface to turn it back on.
If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Install Surface and Windows updates.
If Windows doesn’t start: Go to Solution 2
A black screen with a large thermometer icon, and your Surface shuts down immediately.
When the thermometer icon appears, it means your Surface is too hot. Surface is designed to work between 32 and 95 degrees Fahrenheit (0 and 35 degrees Celsius).
Here’s what to do to resolve this:
Step 1: Turn your Surface off and let it cool down.
Step 2: Keep your Surface turned off for about five minutes and move it to a cooler place.
A black screen with configuration options like Trusted Platform Module and Secure Boot Control.This is the Unified Extensible Firmware Interface screen (UEFI, formerly known as the BIOS). If you see this screen when you turn on your Surface, don’t make any configuration changes. Instead, try Solution 1.Step 1: Press and hold the power button on your Surface for 30 seconds and then release it. The screen may flash, but continue to hold down the power button for the full 30 seconds.Step 2: Press and release the power button on your Surface to turn it back on.If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Install Surface and Windows updates.If Windows doesn’t start: Go to Solution 2A black screen with a large thermometer icon, and your Surface shuts down immediately.When the thermometer icon appears, it means your Surface is too hot. Surface is designed to work between 32 and 95 degrees Fahrenheit (0 and 35 degrees Celsius).Here’s what to do to resolve this:Step 1: Turn your Surface off and let it cool down.Step 2: Keep your Surface turned off for about five minutes and move it to a cooler place.
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