next came the interview every day, 180 hiring managers, who we had specially trained, conducted 740 interviews of 30 minutes each. applicants were asked a set of behavioral questions that we had developed, like "tell me about a time when you were at the front desk, and a guest was late. what did you do when you couldn't find the reservation?
using a PC embedded in their desktops the managers evaluated the answers on a rating sheet and the scores were fed into the databases.