Thank you for your complaint of 18 April about the Damaged and Missing of Goods.
we are sending you the replacement for the damaged goods you received and sending the missing items to complete our shipment to you
As you requested, we are sending you the missing items to complete our shipment to you.
you can expect to receive them by next week. In addition, to show our goodwill, we would like to offer you a 15% discount on your next order with us.
we value your business and trust that you will find this action satisfactory.