Most e-government initiatives fail due to poor implementation and management.
E-government is the use of information technology (IT) by public sector organizations.
E-government systems are information systems that are socio-technical: combining the technical and the human
E-government systems can be summarized through the ITPOSMO structure checklist and the CIPSODA process checklist.
E-government systems can be managed by hard, soft or hybrid approaches.
Gaps between design and reality help to explain why e-government systems succeed or fail.
E-government is not the same as e-business.