please accept our apologies for not being able to resolve your issue as your account is under an associate and not with us directly
we regret to inform you , but we do not have information on any of the associates. it is your own responsibility to check for their contact details.
however, you can contact your associate the same way you did when you opened this account
we hope this information clarifies your query.
we hope this response has sufficiently answered your questions. if not, please do not send another email. instead, reply to this email for a complete archive of all your support requests and responses