What you will learn
Upon completing this course you will have the skills to:
Control and supervise an airline station in a self-handled or outsourced environment
Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
Implement a Safety and Security Station Management System according to industry standards and recommended practices
Motivate staff and effectively monitor their performance
Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.