PRIVACY POLICY
UBISOFT PRIVACY STATEMENT
Your personal information.
Ubisoft collects your personal information when you register with us for our products or services, use our online store or otherwise contact us online. We use this personal information to: provide you the products or services you have requested; create your user profile; to send you information about our products or services and your registration; when you agree, to send you marketing information; and to respond to your correspondence. We do not share your information with anyone outside the Ubisoft group of companies. For more information on how we use your personal information see our full Privacy Statement.
Privacy Statement.
Ubisoft Ltd, Ubisoft Entertainment SA, Ubisoft EMEA SAS, Ubisoft, Inc., Red Storm Entertainment, Inc., Blue Byte Software, Inc. are part of the same group of companies (together, "Ubisoft" or "we"). We respect the privacy rights of our online customers and are committed to protecting the personal information collected about you. We have adopted this Online Privacy Statement to guide how we collect, store, and use the information you provide us. By using the Ubisoft websites where this Privacy Statement is displayed (“Sites”), you signify your assent to the terms of the Privacy Statement. If you do not agree to this Privacy Statement, please do not use the Sites. We reserve the right to make changes in this policy, so please check back from time to time to ensure you are aware of any changes in our information collection practices. Your continued use of the Sites will signify your acceptance of these changes. This Privacy Statement was last updated on October 1st, 2012.
when does Ubisoft collect your personal information?
use a service?
register a product?
use Ubisoft’s online store?
what personal information does Ubisoft collect?
what happens if I refuse to provide my personal information?
does Ubisoft use cookies, track IP addresses or use other passive means to collect my personal information?
what about other websites?
how will my personal information be used and by whom?
does Ubisoft share my personal information?
can I choose how my personal information is used?
how do I access my personal information?
does Ubisoft collect personal information from children under 12?
what safeguards does Ubisoft use to protect my personal information?
how do I contact Ubisoft about my personal information?
privacy statement and terms of use
When does Ubisoft collect your personal information?
Ubisoft collects your personal information at different times when you interact with our services, buy or products or otherwise contact us. Whatever the activity may be, we will only collect information to the extent deemed reasonably necessary to fulfil your requests and our legitimate business objectives.
use a service?
When you use a Site on which this Privacy Statement is made available or otherwise play Ubisoft's games or demos we will collect personal information about you as part of accessing a relevant service.
register a product?
If you wish to register your product online, you will be asked to provide us with the following personal information: first and last name, home address, telephone number and email address. We also ask you to enter information about the product you are registering such as the game's title and platform, and your reason for purchasing the product.
use Ubisoft’s online store?
In order to purchase goods and/or services from our online store, you will need to provide us with a valid credit card number and expiration date, in addition to name, mailing and billing addresses, phone number and e-mail address.
What personal information Does Ubisoft Collect?
Ubisoft only collects personal information from you on a voluntary basis. When you submit personal information to Ubisoft, it will usually take the form of:
product registration
contest registration
demo or patch downloads
registration for game-specific event participation
shopping at our online store
Site registration;
customer service and technical support sessions; and/or
The information we collect may include personal information such as your name, date of birth, e-mail address, phone number, fax number and home address. Visitors purchasing goods or services through our online store will need to provide a valid credit card number and expiration date, in addition to the credit card holder's name, mailing address, phone number and e-mail address. In addition, we may collect demographic information such as your age, gender, favourite styles of gaming and the systems you own or plan to buy.
Ubisoft collects personal information via conventional Internet forms. For example, a new user to any of the Sites may be asked to register by providing his or her name, phone number, fax number, and home address. This information will then be associated with your e-mail account, so that you may identify yourself during future visits to each of the Sites. Ubisoft also stores and maintains personal information that you submit to us in an e-mail or that you post on our bulletin board.
What happens if I refuse to provide my personal information?
If you do not submit personal information when asked by Ubisoft, your refusal may limit our ability to process your online product registration, contest registration, purchase via our online store, or request for technical support. However, you do not need to provide personal information to Ubisoft in order to access and use the Sites.
What about other websites?
In addition to the Sites, Ubisoft also owns several other domain names that may provide links to the Sites. We may from time to time also offer new websites that may or may not be Sites. Please note, however, that this policy applies only to the Sites on which this Privacy Statement is made available by Ubisoft and not to websites maintained by other companies or organizations to which we may provide links. Please note, however, that when you link to foreign sites or any other third party sites from our Sites, this Privacy Policy no longer applies. Ubisoft does not control the activities on those third party sites and cannot and does not guarantee the security of any personal information disclosed on those third party sites.
Does Ubisoft Use Cookies, Track IP Addresses or Use Other Passive Means to Collect Information?
Ubisoft uses cookies on the Sites. A "cookie" is a small bit of record-keeping information that web sites often store on a user's computer. Cookies do not include people's names, e-mail addresses, or other information that is personally identifiable; they are typically used to quickly identify a user's computer and to "remember" things about the user's visit. For example, Ubisoft uses cookies to keep track of selected items in your shopping cart and to remember your login name and password. Any information collected this way is held only up until midnight of the same day, at which point, the information is deleted. You can disable cookies or set your browser to alert you when cookies are being sent to your computer, although this may affect your ability to shop online. For more information about cookies, please see http://www.allaboutcookies.org.
Ubisoft also keep tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
The only other information passively collected by Ubisoft is in the form of logs - files that record web site activity, including how many "hits" a particular web page is getting (a.k.a. "click-through data"). This information is used in an aggregated form and not to identify specific use patterns of you or any individual. These entries enable Ubisoft to assess overall site activity, track interest in advertised sales, and troubleshoot technical concerns. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the referral services we provide you.
Ubisoft may collect information regarding the user’s behaviour, and his/her use of Ubisoft’s demos and in-game data such as achievements, rankings, time played to better adapt our products and services to users’ interests and for a better quality of our services.
Who is collecting my personal information and how will it be used?
The information you submit to our Sites is collected and used by Ubisoft as set out above. In addition, Ubisoft may use the submitted information to send you advertising or promotional materials, including information about special rebates, promotional offers and other events of interest in accordance with your choices. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and to better meet your needs.
From time to time, Ubisoft may employ third-party vendors, to collect personal information on Ubisoft's behalf. These third parties provide internal support to Ubisoft by operating some of the services we provide you including free email services and online product fulfilment. If we solicit third parties to collect personal information on our behalf, we require all such third parties to comply with and adhere to this Privacy Statement. When requesting these services, you may be asked to supply your name, billing and mailing addresses, email address, credit card number and valid expiration date. Although these third-party vendors, not Ubisoft, collect the personal information you provide when requesting such services, they do not share your personal information with third parties. In addition, Ubisoft has access to all information a third party collects on Ubisoft's behalf.
If you use our Sites from outside Canada, please be aware that your personal information may be transferred to, stored in, and processed in Canada. The data protection and o