Accountants increasingly rely on the
expert knowledge built into software in
a range of scenarios. Auditors use smart
software to automate parts of the
auditing process, and there are other
specialist applications to help with
compliance in areas ranging from
financial reporting to international tax.
E-commerce businesses are using AI
chat bots to gain attention, engage
users, and to act as sales people, as well
as FAQs and support agents: the bots
use sophisticated algorithms to
interpret natural language questions
and then deliver answers using online
chat or computer-generated voice –
they even integrate back into
accounting, CRM, and inventory
systems.