Why it's awesome: Thai Airways has long been an industry leader for quality service. So it's no surprise to find the Thai national carrier so high up on the list. Though its most heralded products are its business and first-class services, fliers found their economy seats to be of high quality, as well.
Economy fliers on Skytrax also noted the crew's friendly demeanor and delectable dining options. However, some customers found the lack of seat-back-mounted personal entertainment displays on some of the fleet's older Airbus and Boeing jets to be disappointing.