Menu Changes Resulting from Food Delivery Shortages sends spotters to restaurants at the request of the manager or owner. These spotters pretend to be customers and then write up their experiences in considerable detail for the owner or manager to review. The spotters' report indicated that when they ordered the fried chicken dinner with cauliflower, they were told by the waiter that the cauliflower was unavailable and that broccoli would be substituted. Jacquey wondered why the facility would run out of cauliflower on that evening and called the head chef to inquire. The head chef, Larry, explained that Bartlett and Sons Produce Wholesalers was out of the item, and there wasn't time to order it from another company. He chose to substitute broccoli for the cauliflower, but this meant that there wasn't enough broccoli for the fried cheese and broccoli bites that are popular appetizers on the menu and have a high gross profit margin. Jacquey asked whether being shorted on items items ordered but not delivered as re- quested) was a common problem with the produce company or any other whole salers. Larry reported that he wasn't sure whether the shortage rate was unusually high but that it does happen on occasion. He went on to say that he didn't think that there were as many shortages last year, when they were using Sutton Produce Wholesalers. Jacquey then asked why the broccoli was used as a substitute, Larry responded that most individuals who like cauliflower also like broccoli so it seemed to make sense at the time. He went on to explain that he didn't realize the cauliflower was missing from the order until the dinner meal production had begun, so he couldn't order extra broccoli to cover both menu needs To prevent having to make substitutions in the future, Jacquey recommended that Larry order the frozen version of the major vegetables and keep them on hand for just such a situation. Larry reluctantly agreed but pointed out that shortages are not always in the produce area and that just last week Somerset Food Wholesalers shorted them on cornmeal, resulting in no cornbread for the menu for two days Jacquey considered talking to the