when results aren’t so good.
Perhaps the simplest skill-and the one that many new
managers never valued as individual contributors-is just being
available. This doesn't just mean keeping your door open and
grudgingly answering questions. It's much more of an attitude
than an event. People sense when a boss is approachable.
Everything from his speech to his body language communicates
accessibility (or the lack of it).This is really much more of a value and
time-application issue than a skill set. When managers believe
that being approach- able is crucial to their leadership role, they
make themselves available, both physically and emotionally.