Resolve USB-related alerts in iTunes
If there's an issue with the USB connection to your device, you might see an alert message like "iPhone has timed out" or "error 9" or your device might unexpectedly disconnect when syncing.
If you're having issues using your iPhone, iPad, or iPod touch with iTunes, the USB communication to your device might not be working properly. Use the steps in this article if your device disconnects during syncing or you see one of these alert messages:
•"iPhone has timed out" when syncing
•An unknown error occurred when syncing
•The USB device can't operate because it needs more power
•"This device can perform faster" if you use a higher speed USB port
•iTunes error 9 or error 2001–2011 while updating or restoring