Steve Kerr is chief learning officer and a managing director of Goldman Sachs, the large New York investment firm. When this interview was conducted he was vice president of corporate leadership development and chief learning officer for General Electric. Dr. Kerr is also a highly respected academic. Before entering the corporate world, he was an organizational behavior professor and prolific researcher on the faculties of Ohio State, Southern California, and Michigan. He is able to draw from both his academic research and real-world experience in commenting on ways today's organizations can improve performance through job design and goal setting.