Analysis of risks faced by information technology
offshore outsourcing service providers
To gain competitive advantage, organisations are considering information technology (IT) outsourcing as a strategic
option by concentrating on their core operations and by reducing their operating costs. Many organisations are offering
outsourcing services from various parts of the world. There are certain risks factors which IT outsourcing service providers
come across while managing their service operations. Risk-related data from 50 Indian IT outsourcing service providers about
their risks and concerns have been collected and archived. This study identifies risks from the providers’ perspective in regard
to offshore outsourcing and put forward some guidelines to mitigate such risks.