To support our proposed model and hypotheses, this study will utilize a form of questionnaire with a
seven-point Likert’s scale and will be conducted to collect the data for measuring the hypothesized variables
of the research model. The constructs from preceding studies were adjusted for complying with the context of
Internet banking. The variables of perceived site quality, service quality, user satisfaction, and usage were
adapted from updated DeLone and McLean IS Success model [11] and as well Trust-Commitment Theory as
for perceived security, perceived privacy, trust, commitment, loyalty constructs [25].
Currently, the data was still being gathered on measured countries which participation in the study was
voluntary and directed to bank customers who already have used Internet banking services.
The collected data will be evaluated and validated through statistical analysis and measurement using
Structural Equation Modeling (SEM) for investigating and examining causal relationships among
hypothesized variables using LISREL 8.8.