4.4 Group Booking: If you wish to make a booking for more than 10 passengers traveling together, you must book with our dedicated call center at
(66)2-529-8722 (09:00-18:00), or www.nokair.com; provided that group booking must be made at least 3 days before the departure date. The
acceptable payment methods for group booking are credit card, bank transfer or cashier cheque. The payment methods shall depend on the advance
booking date and shall under Nok Air staff's discretion.
In case of late submission of the passenger name(s) or change of passenger name(s), change fee of Baht 735 (VAT included) for domestic flights or
Baht 735 (VAT not applicable) for international flights (currency for transactions outside Thailand determined by Nok Air) will apply. However, Nok Air
reserves the right to reject the submission or change of passenger name(s) which is made less than 1 day before the departure.
4.5 Change Travel Details
Change can be made up to 24 hours before the day of departure (except for name change, see below). Any change made to the flight information shall
be subject to the following conditions:
a) Nok Economy, change can be made through Call Center Tel. 1318 or 662-900-9955 for overseas call (06:00-24:00) and Airport Ticket Counter and
Website subject to the following conditions:
1. 'Flight Change'
- Through Call Center 1318. The flight change must be made at least 24 hours prior to the original departure time. Passenger making such change will be
subject to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for
transactions outside Thailand determined by Nok Air) plus (i) the difference of the fare between the moment of booking and the moment of change (if
any) and (ii) service fee charge of Baht 139.10 (VAT included) per passenger per change. The payment according to this channel dues immediately at
call, and must be made by credit card only.
- Through Airport Ticket Counter. The flight change must be made at least 24 hours prior to the original departure time. Passenger making such change
will be subject to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for
transactions outside Thailand determined by Nok Air) plus (i) the difference of the fare between the moment of booking and the moment of change (if
any). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.
- Through website. The flight change must be made at least 24 hours prior to the original departure time. Passenger making such change will be subject
to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for transactions
outside Thailand determined by Nok Air) plus the difference of the fare between the moment of booking and the moment of change (if any). The payment
according to this channel dues immediately at change, and must be made by credit card only.
2. 'Passenger Name Change'
- Through Call Center 1318. The name change must be made at least 4 hours prior to the departure time. Passenger making such change will be subject
to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for transactions
outside Thailand determined by Nok Air) plus service fee charge of Baht 139.10 (VAT included) per passenger per change. The payment according to
this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The name change must be made at least 4 hours prior to the departure time. Passenger making such change will be
subject to change fee of Baht 735 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for
transactions outside Thailand determined by Nok Air) per passenger per change. The payment according to this channel dues immediately at change;
provided that the payment may be made either by cash or credit card.
- Through website. The name change must be made at least 4 hours prior to the departure time. Passenger making such change will be subject to
change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for transactions outside
Thailand determined by Nok Air) at the moment of change (if any). The payment according to this channel dues immediately at change, and must be made
by credit card only.
3. 'Destination Change'
- Destination and Route are not allowed to be changed.
b) Nok Flexi, change can be made through Call Center Tel. 1318 or 662-900-9955 for overseas call (06:00-24:00) and Airport Ticket Counter, and
Website subject to the following conditions:
1. 'Flight Change'
- Through Call Center 1318. The flight change must be made at least 3 hours prior to the original departure time. The payment for this channel is dues
immediately at call, and must be made by credit card only. There is no change fee, no charge for difference in fares, and unlimited number of flight
change is allowed for 90 days from the first booking date. In case of passengers want to change after 90 days from the first booking date, making such
change will be subject to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency
for transactions outside Thailand determined by Nok Air) plus (i) the difference of the fare between the moment of new booking and the moment of last
previous flight and the new flight (if any) and (ii) service fee charge of Baht 139.10 (VAT included) per passenger per change. The payment according
to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The flight change must be made at least 3 hours prior to the original departure time. The change will be made free of
charge and with unlimited number of flight change allowance for 90 days from the booking date. In case of passengers want to change after 90 days
from the first booking date, making such change will be subject to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not
applicable) for international flights (currency for transactions outside Thailand determined by Nok Air) plus the difference of the fare between the
moment of new booking and the moment last previous flight and the new flight (if any) The payment according to this channel dues immediately at
change, and must be made by credit card or cash.
- Through website. The flight change must be made at least 3 hours prior to the original departure time. The change will be made free of charge and with
unlimited number of flight change allowance for 90 days from the booking date. In case of passengers want to change after 90 days from the first
booking date, making such change will be subject to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for
international flights (currency for transactions outside Thailand determined by Nok Air) plus the difference of the fare between the moment of new
booking and the moment last previous flight and the new flight (if any) The payment according to this channel dues immediately at change, and must be
made by credit card only.
2. 'Passenger Name Change'
- Through Call Center 1318. The name change must be made at least 4 hours prior to the departure time. Passenger making such change will be subject
to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for transactions
outside Thailand determined by Nok Air) plus service fee charge of Baht 139.10 (VAT included) per passenger per change. The payment according to
this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The name change must be made at least 4 hours prior to the departure time. Passenger making such change will be
subject to change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for
transactions outside Thailand determined by Nok Air). The payment according to this channel dues immediately at change; provided that the payment may
be made either by cash or credit card.
- Through website. The name change must be made at least 4 hours prior to the departure time. Passenger making such change will be subject to
change fee of Baht 735 (VAT included) for domestic flights or Baht 735 (VAT not applicable) for international flights (currency for transactions outside
Thailand determined by Nok Air) at the moment of change (if any). The payment according to this channel dues immediately at change, and must be made
by credit card only.
3. 'Destination Change'
- Destination and Route are not allowed to be changed.